• Regulation (pdf - 242 KB)This link will open in a new window (not in force)
  Will come in force on July 1, 2025

History of the Regulation

PUBLICATION DATE TO THE BULLETIN	TEXT
February 15, 2024	Regulation respecting complaint processing and dispute resolution in the financial sector (PDF - 348 KB)This link will open in a new windowUpdated on February 12, 2024 In force on July 1, 2025
December 8, 2022	Draft Regulation respecting complaint processing and dispute resolution in the financial sector (pdf - 211 KB)This link will open in a new windowUpdated on December 8, 2022Draft Regulation respecting complaint processing and dispute resolution in the financial sector. End of consultation: February 6, 2023
December 8, 2022	Notice of consultation: Draft Regulation respecting complaint processing and dispute resolution in the financial sector (pdf - 165 KB)This link will open in a new windowUpdated on December 8, 2022Notice of consultation concerning Regulation respecting complaint processing and dispute resolution in the financial sector
September 9, 2021	Draft Regulation respecting complaint processing and dispute resolution in the financial sector (pdf - 83 KB)This link will open in a new windowUpdated on September 9, 2021Draft Regulation respecting complaint processing and dispute resolution in the financial sector. End of consultation: November 8, 2021
September 9, 2021	Notice of consultation: Draft Regulation respecting complaint processing and dispute resolution in the financial sector (pdf - 50 KB)This link will open in a new windowUpdated on September 9, 2021Consultation notice on draft Regulation respecting complaint processing and dispute resolution in the financial sector.