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Regulation respecting complaint processing and dispute resolution in the financial sector - NOT IN FORCE

Regulation (pdf - 242 KB)This link will open in a new window (not in force)
Will come into force on July 1, 2025

History of the Regulation

PUBLICATION DATE TO THE BULLETIN	TEXT
February 15, 2024	Regulation respecting complaint processing and dispute resolution in the financial sector (PDF - 348 KB)This link will open in a new windowUpdated on February 12, 2024 In force on July 1, 2025
December 8, 2022	Draft Regulation respecting complaint processing and dispute resolution in the financial sector (pdf - 211 KB)This link will open in a new windowUpdated on December 8, 2022Draft Regulation respecting complaint processing and dispute resolution in the financial sector. End of consultation : February 6, 2023
December 8, 2022	Notice of consultation : Regulation respecting complaint processing and dispute resolution in the financial sector (pdf - 165 KB)This link will open in a new windowUpdated on December 8, 2022Notice of consultation concerning Regulation respecting complaint processing and dispute resolution in the financial sector
September 9, 2021	Draft Regulation respecting complaint processing and dispute resolution in the financial sector (pdf - 83 KB)This link will open in a new windowUpdated on September 9, 2021Draft Regulation respecting complaint processing and dispute resolution in the financial sector. End of consultation : November 8, 2021
September 9, 2021	Notice of consultation : Regulation respecting complaint processing and dispute resolution in the financial sector (pdf - 50 KB)This link will open in a new windowUpdated on September 9, 2021Consultation notice on draft Regulation respecting complaint processing and dispute resolution in the financial sector.

Regulation respecting the management and reporting of information security incidents by certain financial institutions and by credit assessment agents

Regulation (pdf - 279 KB)This link will open in a new windowUpdated on October 24, 2024Final version of Regulation respecting the management and reporting of information security incidents by certain financial institutions and by credit assessment agents. (not in force)
Will be in force on April 23, 2025

History of the Regulation

PUBLICATION DATE TO THE BULLETIN	TEXT
October 24, 2024	Regulation respecting the management and reporting of information security incidents by certain financial institutions and by credit assessment agents (pdf - 279 KB)This link will open in a new windowUpdated on October 24, 2024Final version of Regulation respecting the management and reporting of information security incidents by certain financial institutions and by credit assessment agents. In force on April 23, 2025
December 7, 2023	Draft Regulation respecting the management and reporting of information security incidents by certain financial institutions and by credit assessment agents (pdf - 124 KB)This link will open in a new windowUpdated on December 7, 2023Draft Regulation respecting the management and reporting of information security incidents by certain financial institutions and by credit assessment agents. End of consultation : February 20, 2024
December 7, 2023	Notice of consultation : Regulation respecting the management and reporting of information security incidents by certain financial institutions and by credit assessment agents (pdf - 163 KB)This link will open in a new windowUpdated on December 7, 2023Notice of consultation: Regulation respecting the management and reporting of information security incidents by certain financial institutions and by credit assessment agents.