Market conduct

The Annual Statement on Market Conduct was introduced in 2017 by the Canadian Council of Insurance Regulators (CCIR) in order for the insurance regulators across Canada to receive detailed information about the marketplace and insurers’ practices.

The requirement to complete and file the information collected through the Annual Statement is based on the authority of each of the provincial and territorial insurance regulators to collect such information from insurers within their jurisdiction.

The Autorité des marchés financiers is the designated service provider for all CCIR regulators. Therefore, the AMF collects the Annual Statement in the name of all regulators. The filing of the Annual Statement must be done through the AMF E-Services.

For more information on CCIR, please visit their Website This link will open in a new window.

Download and Submit the Annual Statement

Each Canadian licensed insurance entity must download and submit its Annual Statement form through the AMF E-Services. The form is available in the section “Client File/Market Conduct”.

As of March 1st, it will be possible to submit your Annual Statement form via the SEL in the section "Client File/Disclosure schedule" by selecting the form "Annual statement on market conduct - ...".

The deadline for submitting the Annual Statement is May 1.

Access and submit the Complaint Report related to your Annual Statement

From now on, each Canadian licensed insurance entity required to complete the Annual Statement must enter and transmit its complaints through a "Complaint report" accessible at all times in the AMF’s E-services under the "Complaint Management" section.

Whether or not you have complaints to report, you must still submit a "Complaints Report". It will be possible to submit your report as of March 1.

The deadline for submitting the Complaint report is May 1.

View our latest webinar

Complaints Disclosure Process

July 24, 2024

This webinar follows the consultation on the type and nature of complaint to be reported as part of the CCIR’s Annual Statement on Market Conduct and its Complaint Report tool.