Market conduct
The Annual Statement on Market Conduct was introduced in 2017 by the Canadian Council of Insurance Regulators (CCIR) in order for the insurance regulators across Canada to receive detailed information about the marketplace and insurers’ practices.
The requirement to complete and file the information collected through the Annual Statement is based on the authority of each of the provincial and territorial insurance regulators to collect such information from insurers within their jurisdiction.
The Autorité des marchés financiers is the designated service provider for all CCIR regulators. Therefore, the AMF collects the Annual Statement in the name of all regulators. The filing of the Annual Statement must be done through the AMF E-Services.
For more information on CCIR, please visit their Website 
This link will open in a new window.
Download and Submit the Annual Statement
Each Canadian licensed insurance entity must download and submit its Annual Statement form through the AMF E-Services. The form is available in the section “Client File/Market Conduct”.
As of March 1st, it will be possible to submit your Annual Statement form via the SEL in the section "Client File/Disclosure schedule" by selecting the form "Annual statement on market conduct - ...".
The deadline for submitting the Annual Statement is May 1.
Forms and documentation
The following forms are available for information purposes only. You have to use AMF’s E-services to make your disclosure.
- Forms :
- General Instructions(pdf - 31 KB)This link will open in a new windowUpdated on March 20, 2019General Instructions on filling the Annual Statement (on filling the Annual Statement)
- Definitions related to the Annual Statement :
- P&C Insurance (pdf - 28 KB)This link will open in a new windowUpdated on March 21, 2019Definitions of Terms Used in the Annual Statement on Market Conduct – Property and Casualty Insurance
- Life Insurance (pdf - 27 KB)This link will open in a new windowUpdated on March 21, 2019Definitions of Terms Used in the Annual Statement on Market Conduct – Life and Health
- P&C Insurance (pdf - 28 KB)
Forms must be submitted only through AMF’s E-services. No other method of transmission will be accepted
End of the warningAccess and submit the Complaint Report related to your Annual Statement
From now on, each Canadian licensed insurance entity required to complete the Annual Statement must enter and transmit its complaints through a "Complaint report" accessible at all times in the AMF’s E-services under the "Complaint Management" section.
Whether or not you have complaints to report, you must still submit a "Complaints Report". It will be possible to submit your report as of March 1.
The deadline for submitting the Complaint report is May 1.
References
For additional information on the content of the Annual Statement, please contact:
- Your regulatory authority if you are incorporated under provincial legislation.
- The CCIR This link will open in a new window if you are a federally or foreign chartered insurer.
For technical questions on filing, please e-mail the AMF at [email protected].
Documentation and tools
-
CCIR questionnaire
(xlsx - 133 KB)This link will open in a new windowUpdated on March 13, 2024
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Complaint Report - User’s Guide
(pdf - 7 MB)This link will open in a new windowUpdated on February 29, 2024
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E-Services guide for the Annual Statement on Market Conduct disclosure
(pdf - 941 KB)This link will open in a new windowUpdated on March 7, 2018
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Q & A – Annual Statement on Market Conduct and Complaint Report
(pdf - 143 KB)This link will open in a new windowUpdated on December 11, 2023
Presentations and documents related to the CCIR Information
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CCIR Information Session changes on the Annual Statement on Market Conduct - P&C Insurance
(pdf - 3 MB)This link will open in a new windowUpdated on December 11, 2023
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CCIR Information Session changes on the Annual Statement on Market Conduct - Life Insurance
(pdf - 3 MB)This link will open in a new windowUpdated on December 11, 2023