Personal-lines damage insurance

Manual	Title	Description of competency
A-135This link will open in a new window	Introduction to Insurance Law - Claims Adjusters and Damage Insurance Agents and Brokers	03-114 - Integrate into practice the general principles of law applicable to damage insurance and rules governing the activities of damage insurance representatives
E-145This link will open in a new window	New manual Ethics and Professional Practice – Damage Insurance and Claims Adjustment, 1st Edition, 2026	03-124 - Set up a professional practice in compliance with the rules governing the activities of damage insurance representatives The exams associated with the new F-145/E-145 manual will take effect on January 5, 2027. For more details (in French only)
A-411This link will open in a new window	Personal Property and Liability Insurance – Damage Insurance Agent and Broker	03-411 - Recommend personal property insurance products adapted to the client’s needs
A-412This link will open in a new window	Automobile Insurance – Damage Insurance Agent and Broker	03-412 - Recommend personal-lines and commercial-lines automobile insurance products adapted to the client’s needs

Commercial-lines damage insurance

Manual	Title	Description of competency
A-135This link will open in a new window	Introduction to Insurance Law - Claims Adjusters and Damage Insurance Agents and Brokers	03-114 - Integrate into practice the general principles of law applicable to damage insurance and rules governing the activities of damage insurance representatives
E-145This link will open in a new window	New manual Ethics and Professional Practice – Damage Insurance and Claims Adjustment, 1st Edition, 2026	03-124 - Set up a professional practice in compliance with the rules governing the activities of damage insurance representatives The exams associated with the new F-145/E-145 manual will take effect on January 5, 2027. For more details (in French only)
A-412This link will open in a new window	Automobile Insurance – Damage Insurance Agent and Broker	03-412 - Recommend personal-lines and commercial-lines automobile insurance products adapted to the client’s needs
A-413This link will open in a new window	Commercial-Lines Property and Liability insurance – Damage Insurance Agents and Brokers	03-413 - Recommend commercial-lines property and civil liability insurance products adapted to the client’s needs

Damage insurance – Full sector

Manual	Title	Description of competency
A-135This link will open in a new window	Introduction to Insurance Law - Claims Adjusters and Damage Insurance Agents and Brokers	03-114 - Integrate into practice the general principles of law applicable to damage insurance and rules governing the activities of damage insurance representatives
E-145This link will open in a new window	New manual Ethics and Professional Practice – Damage Insurance and Claims Adjustment, 1st Edition, 2026	03-124 - Set up a professional practice in compliance with the rules governing the activities of damage insurance representatives The exams associated with the new F-145/E-145 manual will take effect on January 5, 2027. For more details (in French only)
A-411This link will open in a new window	Personal Property and Liability Insurance – Damage Insurance Agent and Broker	03-411 - Recommend personal property insurance products adapted to the client’s needs
A-412This link will open in a new window	Automobile Insurance – Damage Insurance Agent and Broker	03-412 - Recommend personal-lines and commercial-lines automobile insurance products adapted to the client’s needs
A-413This link will open in a new window	Commercial-Lines Property and Liability insurance – Damage Insurance Agents and Brokers	03-413 - Recommend commercial-lines property and civil liability insurance products adapted to the client’s needs