The AMF offers exam preparation manuals for each competency in claims adjustment.

The following tables list the sets of exam preparation manuals recommended for each competency evaluated.

To find how to obtain the manuals, consult the page Exam preparation manuals.

Claims adjustment

Updated manual

Competency covered

Publication date

Effective date of changes to the exam
A411-T3 This link will open in a new window (Supplement): Personal Property and Liability Insurance – Damage Insurance
Agent and Broker, June 2025 Edition		 03-411 Supplement to A-411, 3rd Edition, 2021, June 16, 2025 September 22, 2025

Personal-lines claims adjustment

Manual Title Description of competency

A-135 This link will open in a new window

 Introduction to Insurance Law - Claims Adjusters and Damage Insurance Agents and Brokers 05-115 - Integrate into practice the general principles of law law applicable to damage insurance and the rules governing the activities of claims adjusters

F-511 This link will open in a new window

 Assurance de biens et responsabilité civile des particuliers – expert en sinistre (Available in French only) 05-511 - Settle personal property insurance claims based on the client’s coverage

F-512 This link will open in a new window

 Assurance automobile – expert en sinistre (Available in French only) 05-512 - Settle personal-lines and commercial-lines automobile insurance claims based on the client’s coverage

Commercial-lines claims adjustment

Manual Title Description of competency

A-135 This link will open in a new window

 Introduction to Insurance Law - Claims Adjusters and Damage Insurance Agents and Brokers 05-115 - Integrate into practice the general principles of law applicable to damage insurance and the rules governing the activities of claims adjusters

F-512 This link will open in a new window

 Assurance automobile – expert en sinistre  (Available in French only) 05-512 - Settle personal-lines and commercial-lines automobile insurance claims based on the client's coverage

F-513 This link will open in a new window

 Assurance de biens et responsabilité civile des entreprises – expert en sinistre (Available in French only) 05-513 - Settle commercial-lines property and civil liability insurance claims based on the client's coverage

Claims adjustment – Full sector

Manual Title Description of competency

A-135 This link will open in a new window

 Introduction to Insurance Law - Claims Adjusters and Damage Insurance Agents and Brokers 05-115 - Integrate into practice the general principles of law applicable to damage insurance and the rules governing the activities of claims adjusters

F-511 This link will open in a new window

 Assurance de biens et responsabilité civile des particuliers – expert en sinistre (Available in French only) 05-511 - Settle personal property insurance claims based on the client’s coverage

F-512 This link will open in a new window

 Assurance automobile – expert en sinistre (Available in French only) 05-512 - Settle personal-lines and commercial-lines automobile insurance claims based on the client's coverage

F-513 This link will open in a new window

 Assurance de biens et responsabilité civile des entreprises – expert en sinistre (Available in French only) 05-513 - Settle commercial-lines property and civil liability insurance claims based on the client's coverage