Manuals - Claims adjustment

The AMF offers exam preparation manuals for each competency in claims adjustment.

The following tables list the sets of exam preparation manuals recommended for each competency evaluated.

To find how to obtain the manuals, consult the page Exam preparation manuals.

**Claims adjustment**
Updated manual	Competency covered	Publication date	Effective date of changes to the exam
A411-T3 This link will open in a new window (Supplement): Personal Property and Liability Insurance – Damage Insurance Agent and Broker, Edition December 2023	05-511	Supplement to A-411, 3^rd Edition, 2021, January 23, 2024	August 5, 2024

Personal-lines claims adjustment

Manual	Title	Description of competency
A-135 This link will open in a new window	Introduction to Insurance Law - Claims Adjusters and Damage Insurance Agents and Brokers	05-115 - Integrate into practice the general principles of law law applicable to damage insurance and the rules governing the activities of claims adjusters
F-511 This link will open in a new window	Assurance de biens et responsabilité civile des particuliers – expert en sinistre (Available in French only)	05-511 - Settle personal property insurance claims based on the client’s coverage
F-512 This link will open in a new window	Assurance automobile – expert en sinistre (Available in French only)	05-512 - Settle personal-lines and commercial-lines automobile insurance claims based on the client’s coverage

Manual	Title	Description of competency
A-135 This link will open in a new window	Introduction to Insurance Law - Claims Adjusters and Damage Insurance Agents and Brokers	05-115 - Integrate into practice the general principles of law applicable to damage insurance and the rules governing the activities of claims adjusters
F-512 This link will open in a new window	Assurance automobile – expert en sinistre (Available in French only)	05-512 - Settle personal-lines and commercial-lines automobile insurance claims based on the client's coverage
F-513 This link will open in a new window	Assurance de biens et responsabilité civile des entreprises – expert en sinistre (Available in French only)	05-513 - Settle commercial-lines property and civil liability insurance claims based on the client's coverage

Manual	Title	Description of competency
A-135 This link will open in a new window	Introduction to Insurance Law - Claims Adjusters and Damage Insurance Agents and Brokers	05-115 - Integrate into practice the general principles of law applicable to damage insurance and the rules governing the activities of claims adjusters
F-511 This link will open in a new window	Assurance de biens et responsabilité civile des particuliers – expert en sinistre (Available in French only)	05-511 - Settle personal property insurance claims based on the client’s coverage
F-512 This link will open in a new window	Assurance automobile – expert en sinistre (Available in French only)	05-512 - Settle personal-lines and commercial-lines automobile insurance claims based on the client's coverage
F-513 This link will open in a new window	Assurance de biens et responsabilité civile des entreprises – expert en sinistre (Available in French only)	05-513 - Settle commercial-lines property and civil liability insurance claims based on the client's coverage