Manuals - Claims adjustment
The AMF offers exam preparation manuals for each competency in claims adjustment.
The following tables list the sets of exam preparation manuals recommended for each competency evaluated.
To find how to obtain the manuals, consult the page Exam preparation manuals.
Manuals updates
Updated manual | Competency covered | Publication date | Effective date of changes to the exam |
|---|---|---|---|
| A411-T3 (Supplement): Personal Property and Liability Insurance – Damage Insurance Agent and Broker, Edition December 2023 | 05-511 | Supplement to A-411, 3rd Edition, 2021, January 23, 2024 | August 5, 2024 |
Personal-lines claims adjustment
| Manual | Title | Description of competency |
|---|---|---|
A-135 | Introduction to Insurance Law - Claims Adjusters and Damage Insurance Agents and Brokers | 05-115 - Integrate into practice the general principles of law law applicable to damage insurance and the rules governing the activities of claims adjusters |
F-511 | Assurance de biens et responsabilité civile des particuliers – expert en sinistre (Available in French only) | 05-511 - Settle personal property insurance claims based on the client’s coverage |
F-512 | Assurance automobile – expert en sinistre (Available in French only) | 05-512 - Settle personal-lines and commercial-lines automobile insurance claims based on the client’s coverage |
Commercial-lines claims adjustment
| Manual | Title | Description of competency |
|---|---|---|
A-135 | Introduction to Insurance Law - Claims Adjusters and Damage Insurance Agents and Brokers | 05-115 - Integrate into practice the general principles of law applicable to damage insurance and the rules governing the activities of claims adjusters |
F-512 | Assurance automobile – expert en sinistre (Available in French only) | 05-512 - Settle personal-lines and commercial-lines automobile insurance claims based on the client's coverage |
F-513 | Assurance de biens et responsabilité civile des entreprises – expert en sinistre (Available in French only) | 05-513 - Settle commercial-lines property and civil liability insurance claims based on the client's coverage |
Claims adjustment – Full sector
| Manual | Title | Description of competency |
|---|---|---|
A-135 | Introduction to Insurance Law - Claims Adjusters and Damage Insurance Agents and Brokers | 05-115 - Integrate into practice the general principles of law applicable to damage insurance and the rules governing the activities of claims adjusters |
F-511 | Assurance de biens et responsabilité civile des particuliers – expert en sinistre (Available in French only) | 05-511 - Settle personal property insurance claims based on the client’s coverage |
F-512 | Assurance automobile – expert en sinistre (Available in French only) | 05-512 - Settle personal-lines and commercial-lines automobile insurance claims based on the client's coverage |
F-513 | Assurance de biens et responsabilité civile des entreprises – expert en sinistre (Available in French only) | 05-513 - Settle commercial-lines property and civil liability insurance claims based on the client's coverage |