Personal-lines claims adjustment

Manual	Title	Description of competency
A-135This link will open in a new window	Introduction to Insurance Law - Claims Adjusters and Damage Insurance Agents and Brokers	05-115 - Integrate into practice the general principles of law law applicable to damage insurance and the rules governing the activities of claims adjusters
E-145This link will open in a new window	New manual Ethics and Professional Practice – Damage Insurance and Claims Adjustment, 1st Edition, 2026	05-125 - Set up a professional practice in compliance with the regulations governing the activities of claims adjusters The exams associated with the new F-145/E-145 manual will take effect on January 5, 2027. For more details (in French only)
F-511This link will open in a new window	Assurance de biens et responsabilité civile des particuliers – expert en sinistre (Available in French only)	05-511 - Settle personal property insurance claims based on the client’s coverage
F-512This link will open in a new window	Assurance automobile – expert en sinistre (Available in French only)	05-512 - Settle personal-lines and commercial-lines automobile insurance claims based on the client’s coverage

Commercial-lines claims adjustment

Manual	Title	Description of competency
A-135This link will open in a new window	Introduction to Insurance Law - Claims Adjusters and Damage Insurance Agents and Brokers	05-115 - Integrate into practice the general principles of law applicable to damage insurance and the rules governing the activities of claims adjusters
E-145This link will open in a new window	New manual Ethics and Professional Practice – Damage Insurance and Claims Adjustment, 1st Edition, 2026	05-125 - Set up a professional practice in compliance with the regulations governing the activities of claims adjusters The exams associated with the new F-145/E-145 manual will take effect on January 5, 2027. For more details (in French only)
F-512This link will open in a new window	Assurance automobile – expert en sinistre  (Available in French only)	05-512 - Settle personal-lines and commercial-lines automobile insurance claims based on the client's coverage
F-513This link will open in a new window	Assurance de biens et responsabilité civile des entreprises – expert en sinistre (Available in French only)	05-513 - Settle commercial-lines property and civil liability insurance claims based on the client's coverage

Claims adjustment – Full sector

Manual	Title	Description of competency
A-135This link will open in a new window	Introduction to Insurance Law - Claims Adjusters and Damage Insurance Agents and Brokers	05-115 - Integrate into practice the general principles of law applicable to damage insurance and the rules governing the activities of claims adjusters
E-145This link will open in a new window	New manual Ethics and Professional Practice – Damage Insurance and Claims Adjustment, 1st Edition, 2026	05-125 - Set up a professional practice in compliance with the regulations governing the activities of claims adjusters The exams associated with the new F-145/E-145 manual will take effect on January 5, 2027. For more details (in French only)
F-511This link will open in a new window	Assurance de biens et responsabilité civile des particuliers – expert en sinistre (Available in French only)	05-511 - Settle personal property insurance claims based on the client’s coverage
F-512This link will open in a new window	Assurance automobile – expert en sinistre (Available in French only)	05-512 - Settle personal-lines and commercial-lines automobile insurance claims based on the client's coverage
F-513This link will open in a new window	Assurance de biens et responsabilité civile des entreprises – expert en sinistre (Available in French only)	05-513 - Settle commercial-lines property and civil liability insurance claims based on the client's coverage