The AMF offers exam preparation manuals for each competency in claims adjustment.

The following tables list the sets of exam preparation manuals recommended for each competency evaluated.

To find how to obtain the manuals, consult the page Exam preparation manuals.

Manuals updates

Claims adjustment

Updated manual

Competency covered

Publication date

Effective date of changes to the exam

A-135: Introduction to Insurance Law – Claims Adjusters and Damage Insurance Agents and Brokers, 1st Edition, 201703-114 2021 2021
F-511 : Assurance de biens et responsabilité civile des particuliers – expert en sinistre, 3e édition, 2017 (Available in French only) 05-511 Tome 3 (F411-T3 et F511-T3): January 2020 March 2, 2020
F-512: Assurance automobile – expert en sinistre, 4e édition, 2017 (Available in French only)05-512

Inserts: F412-S2/F512-S2 et A412-S2 (updated with the addition of Q.P.F. No. 2) :

December 2019

March 2, 2020
Damage insurance

Updated manual

Competency covered

Publication date

Effective date of changes to the exam

A-411: Personal Property and Liability Insurance – Damage Insurance Agent and Broker, 2nd Edition, 201803-411 Addendum: October 2019 December 2, 2019
A-412: Automobile Insurance – Damage Insurance Agent and Broker, 1st Edition, 201803-412 Addendum: October 2019 December 2, 2019
A-135: Introduction to Insurance Law – Claims Adjusters and Damage Insurance Agents and Brokers, 1st Edition, 201703-114 Winter 2020 Spring 2020
A-411: Personal Property and Liability Insurance – Damage Insurance Agent and Broker, 2nd Edition, 2018)03-411 Book 3 (A411-T3 and F511-T3): January 2020 March 2, 2020
A-412: Automobile Insurance – Damage Insurance Agent and Broker, 1st Edition, 201803-412

Inserts: F412-S2/F512-S2 et A412-S2 (updated with the addition of Q.P.F. No. 2) :

December 2019

March 2, 2020

Personal-lines claims adjustment

Manual TitleDescription of competency

A-135

Introduction to Insurance Law - Claims Adjusters and Damage Insurance Agents and Brokers05-115 - Integrate into practice the general principles of law law applicable to damage insurance and the rules governing the activities of claims adjusters

F-511

Assurance de biens et responsabilité civile des particuliers – expert en sinistre (Available in French only)05-511 - Settle personal property insurance claims based on the client’s coverage

F-512

Assurance automobile – expert en sinistre (Available in French only) 05-512 - Settle personal-lines and commercial-lines automobile insurance claims based on the client’s coverage

Commercial-lines claims adjustment

Manual TitleDescription of competency

A-135

Introduction to Insurance Law - Claims Adjusters and Damage Insurance Agents and Brokers 05-115 - Integrate into practice the general principles of law applicable to damage insurance and the rules governing the activities of claims adjusters

F-512

Assurance automobile – expert en sinistre  (Available in French only) 05-512 - Settle personal-lines and commercial-lines automobile insurance claims based on the client's coverage

F-513

Assurance de biens et responsabilité civile des entreprises – expert en sinistre (Available in French only) 05-513 - Settle commercial-lines property and civil liability insurance claims based on the client's coverage

Claims adjustment – Full sector

Manual TitleDescription of competency

A-135

Introduction to Insurance Law - Claims Adjusters and Damage Insurance Agents and Brokers 05-115 - Integrate into practice the general principles of law applicable to damage insurance and the rules governing the activities of claims adjusters

F-511

Assurance de biens et responsabilité civile des particuliers – expert en sinistre (Available in French only)05-511 - Settle personal property insurance claims based on the client’s coverage

F-512

Assurance automobile – expert en sinistre (Available in French only) 05-512 - Settle personal-lines and commercial-lines automobile insurance claims based on the client's coverage

F-513

Assurance de biens et responsabilité civile des entreprises – expert en sinistre (Available in French only) 05-513 - Settle commercial-lines property and civil liability insurance claims based on the client's coverage