The AMF offers exam preparation manuals for each competency in claims adjustment.

The following tables list the sets of exam preparation manuals recommended for each competency evaluated.

To find how to obtain the manuals, consult the page Exam preparation manuals.

Personal-lines claims adjustment

Description of competencyManuals

05-115
Integrate into practice the general principles of law applicable to damage insurance and the rules governing the activities of claims adjusters

A-135

05-511
Settle personal property insurance claims based on the client's coverage

F-511
Available in French only

05-512
Settle personal-lines and commercial-lines automobile insurance claims based on the client's coverage

F-512
Available in French only

Commercial-lines claims adjustment

Description of competencyManuals

05-115
Integrate into practice the general principles of law applicable to damage insurance and the rules governing the activities of claims adjusters

A-135

05-512
Settle personal-lines and commercial-lines automobile insurance claims based on the client's coverage

F-512
Available in French only

05-513
Settle commercial-lines property and civil liability insurance claims based on the client's coverage

F-513
Available in French only

Claims adjustment – Full sector

Description of competencyManuals

05-115
Integrate into practice the general principles of law applicable to damage insurance and the rules governing the activities of claims adjusters

A-135

05-511
Settle personal property insurance claims based on the client’s coverage

F-511
Available in French only

05-512
Settle personal-lines and commercial-lines automobile insurance claims based on the client’s coverage

F-512
Available in French only

05-513
Settle commercial-lines property and civil liability insurance claims based on the client’s coverage

F-513
  Available in French only  

Automobile insurance policy form : A412-S2/A512-S2

Revised version of the Québec Automobile Insurance Policy Form (Q.P.F.) No. 5

Since March 1, 2019, the automobile insurance exams (03-412 and 05-512) have reflected the amendments to form Q.P.F. No. 5.

Insert A412-S2 containing the new form has been included in the manual since January 7, 2019.

If you do not have the revised version, it is available on the AMF website: Q.P.F. No. 5.

The AMF will make inserts available during the exams. Please note that photocopies of the insert will not be permitted in the exam room.