An unsatisfactory service experience with the AMF

You would like to share your comments or concerns about the AMF’s services or have had an unsatisfactory service experience with the AMF? What you have to say matters to us.

Reporting a situation to the AMF Corporate Secretariat

You can report any situation by submitting your comments to the AMF Corporate Secretariat, which will follow up on the matter as soon as possible.

Phone

Monday to Friday: 9:00 a.m. to 4:30 p.m.

Teletypewriter (TTY) services

Via the Bell Relay Service

  • 711 (TTY to voice)
  • 1-800-855-1155 (TTY to TTY)

Mail

Secrétariat général

Autorité des marchés financiers
800, rue du Square-Victoria, bureau 2200
Montréal (Québec) H3C 0B4

E-mail

[email protected]

Complaint handling time

Your complaint will be handled within 10 business days of receipt.

Complaints that contain hateful, threatening or harassing language will not be followed up on.

Reporting a situation via an independent system

If you would prefer to remain anonymous when sharing an unsatisfactory service experience with the Corporate Secretariat, or for any other situation, you can use the independent system ClearView ConnectsTM.

ClearView ConnectsTM – Use the secure on-line form This link will open in a new window

If your complaint concerns the Corporate Secretariat, it will be handled by AMF Internal Audit.

Report a situation anonymously

Do you have concerns about a specific situation and prefer to remain anonymous? The AMF offers the option of expressing your dissatisfaction through an external service provider.

Wrongdoings

Following changes to the Act to facilitate the disclosure of wrongdoings relating to public bodies, as of November 30, 2024, any disclosure of wrongdoing will have to be made directly to the Public Protector This link will open in a new window.

Documentation and tools

The AMF has two codes of ethics and professional conduct, one for members of the board of directors and the other for all staff members, including public office holders.