Social media use by the AMF

LinkedIn

Facebook

Twitter

YouTube

Availability of AMF representatives on social media

The social media accounts of the AMF and its representatives are not monitored around the clock. Our presence on social media is ensured during AMF's regular business hours – Monday to Friday from 9:00 a.m. to 4:30 p.m.

Reply to information requests and complaints

• We do not reply automatically to messages received on social media. Direct messages and replies may be read by AMF representatives, and any emerging issues or useful suggestions can be brought to the attention of relevant persons at the AMF.
• We do not process complaints received through social media. If you have any questions, or if you want to file a complaint or provide advice, contact our Information Centre.
• If you are a journalist, please send your questions to the contact person at Media Relations. Do not send your questions via any of our social media accounts.

Social media not official source for AMF information

Social media should not be considered as the official source for new AMF policies and guidelines. Please consult the AMF Bulletin or website for official updates.

Netiquette

Comments that are respectful and relevant to ongoing conversations on our social media sites are welcome.

However, the AMF reserves the right to remove the following type of comments:

• Comments urging illegal acts (including copyright infringement) or comments containing hyperlinks to illegal matters;
• Comments violating Québec or Canadian laws and regulations;
• Defamatory statements and anything that could be considered as defamatory statements;
• Offensive remarks based on an individual's race, gender, sexual orientation, national or ethnic origin, citizenship, employment or state of health;
• Disrespectful comments about other participants and their points of view;
• Comments citing personal information that might disclose an individual's identity other than that of the author;
• Comments containing gratuitous or excessive swearing;
• Material that may be deemed obscene, pornographic, vulgar or offensive;
• Comments that promote or defend commercial or political interests (including hyperlinks to other websites);
• Comments in languages other than English or French;
• Irrelevant or off-topic comments.

Confidentiality, impartiality and disclaimer notice

• We protect the confidentiality of information sent to us. We cannot deal with any specific matter or file, nor disclose confidential information about matters such as complaints or investigations.
• We cannot comment on political news items or answer any questions that might violate our code of ethics and professional conduct.
• We follow accounts that we deem relevant to our mandate to govern the financial markets, financial education, as well as in our capacity as a public body. Our decision to follow a user does not mean that we support or endorse his or her comments.
• We have the option to unsubscribe from accounts and block users who publish content that does not comply with our principles or mission.
• We are not responsible for the content of sites accessed via hyperlinks published in our messages and in the comments posted on our social media sites. In publishing hyperlinks in our messages that lead to a site other than that of the AMF, we consider that the information found on that site is useful for our subscribers. From our point of view, there is no bias or any form of implicit or explicit support in favour of the owner and the content of the site in question.
• Any comments that are in breach of confidentiality or copyright, libel, or any obscene, defamatory, seditious, blasphemous or other actionable statement will be removed.
• The author of a comment indemnifies and holds harmless the AMF against any liability and any and all third-party claims, demands, actions or costs (including legal fees on a solicitor-client basis) arising from, but not limited to, breach of confidentiality or copyright, libel, or any obscene, defamatory, seditious, blasphemous or other statement actionable by a third party.

Language of use

• The messages we post are published in French.
• We may share English-language content available from partners when this is considered to be in the interest of subscribers.

Policy update

The AMF reserves the right to modify these terms of use when deemed appropriate. Should you have any questions regarding this policy, please send an e-mail to [email protected].