Our platforms

Our social media accounts are used to disseminate information of public interest. Different content is posted on different platforms based on the characteristics and specific uses of the respective platforms.

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Replying to incoming messages

• The social media accounts of the AMF and its representatives are not monitored around the clock. Our social media presence is maintained during normal work hours at the AMF, i.e. Monday to Friday from 9:00 a.m. to 4:30 p.m.
• We do not automatically reply to messages received over social media. Direct messages and replies may be read by AMF representatives, and any emerging issues or useful suggestions may be brought to the attention of the relevant individuals at the AMF.
• We do not process complaints received over social media. If you have any questions or wish to file a complaint or give us advice, contact our Information Centre.
• If you are a journalist, please send your questions to the designated individual in Media Relations. Do not send your questions via any of our social media accounts.

Social media not official source for AMF information

The AMF’s social media sites should not be considered the authoritative source of new policy and guidance from the AMF. Please refer to the AMF Bulletin or AMF website for official updated policy and guidance.

Moderation

Netiquette

Respectful comments relevant to ongoing conversations on our social media sites are welcome.

However, the AMF reserves the right to remove the following type of comments:

• Comments inciting illegal acts (including copyright infringement) or comments containing hyperlinks to anything illegal;
• Comments violating Québec or Canadian laws and regulations;
• Comments that are or could be defamatory;
• Derogatory remarks based on race, gender, sexual orientation, national or ethnic origin, citizenship, employment or state of health;
• Disrespectful comments about other participants and their points of view;
• Comments containing personal information that could reveal identity of an individual other than the commenter;
• Comments containing gratuitous or excessive swearing;
• Material that could be considered obscene, pornographic, vulgar or offensive;
• Comments that promote or defend commercial or political interests (including hyperlinks to other websites);
• Comments in a language other than English or French;
• Irrelevant or off-topic comments.

Privacy, impartiality and disclaimer

• We are committed to maintaining the confidentiality of information transmitted to us. We cannot address a specific case or file through social media or disclose confidential information, including information related to complaints or investigations.
• We cannot comment on political news items or answer any questions that may breach our code of ethics and professional conduct.
• We follow accounts that we deem relevant to our financial market supervision and financial education mandates and our role as a public body. Our decision to follow a user does not imply support or endorsement of the user’s remarks.
• We may unsubscribe from accounts and block users that post content that goes against our principles or mission.
• We are not responsible for the content of the sites pointed to by hyperlinks posted in our messages and in comments posted on our social media accounts. When our messages include hyperlinks that point to a site other than the AMF website, it is because we believe the information on that site is relevant for our subscribers. It is not to be interpreted as our showing a favourable bias toward the owner and content of the site in question or any form of support, implicit or explicit, thereof.
• Any comments constituting a breach of confidentiality or copyright, libel, or any obscene, defamatory, seditious, blasphemous or other actionable statements will be removed.
• When users submit comments on this site, they agree to indemnify and hold harmless the AMF against any liability and any and all third-party claims, demands, actions or costs (including legal fees on a lawyer-client basis) arising from, but not limited to, breach of confidentiality or copyright, libel, or any obscene, defamatory, seditious, blasphemous or other actionable statements.

Language used

• Our messages are posted in French.
• We may share English-language content from partners, in a manner compliant with the Charter of the French language, when it is of interest to our subscribers.

Updating

The AMF reserves the right to modify these terms of use when it deems it appropriate. Should you have any questions regarding our use of social media, please e-mail us at [email protected].