Insurance Organization

Montréal – The record amount of rain that has fallen in Québec since early April and caused extensive flooding has affected many people in many areas. Claims adjustment services are required urgently but there are not enough individuals authorized to perform such services to meet the needs.

To support the industry and allow consumers affected by the catastrophe to submit their claims as quickly as possible, the Autorité des marchés financiers (the “AMF”) will allow individuals authorized to act as a claims adjuster in another province or territory of Canada to act as a claims adjuster for a Québec claims adjustment firm from May 17 to July 15, 2017, on certain conditions. During the same period, employees of a claims adjustment firm will also exceptionally be allowed to act as a claims adjuster in Québec on certain conditions.

As well, the AMF will allow the value of claims that can be processed by employees working by phone to be increased to $7,500.

These measures stem from the Implementation Directive of the Autorité des marchés financiers pertaining to the definition and exclusive activities of claims adjusters (pdf - 58 KB)This link will open in a new windowUpdated on 21 November 2012Claims Adjusters, which allows claims adjustment firms to use the services of supernumeraries.

The AMF encourages flood victims to contact their insurer as soon as possible to inquire about their rights and their claim. The Filing an insurance claim section of the AMF’s website gives details about the different steps involved in a claim. It also outlines the complaint procedure available to insureds.

Agents from the AMF’s Information Centre are available to answer questions from consumers of financial products and services and help them in their dealings with insurers.

The Autorité des marchés financiers (the “AMF”) is the regulatory and oversight body for Québec’s financial sector.

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Media only:
Sylvain Théberge: 514-940-2176

Information Centre:
Québec City: 418-525-0337
Montréal: 514-395-0337
Toll-free: 1-877-525-0337
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