March 14, 2006

The consumer complaint declaration function in the Complaint Reporting System This link will open in a new window is now available to financial products and services companies required to report complaints in the new system. You therefore have until April 28, 2006 to declare any complaints received during the period from July 1 to December 31, 2005.

The delay granted for 2005 is exceptional, and subsequent declaration dates will follow the original semi-annual timetable, namely, complaints received during the period from January 1 to June 30, 2006 must be reported no later than July 30, 2006 and complaints received during the period from July 1 to December 31, 2006 must be reported no later than January 30, 2007 regardless of whether or not you have any complaints to declare.

Exceptionally, independent representatives are not required to report complaints received in 2005. Only complaints received starting in January 2006 must be entered in the new system and reported based on the frequency previously determined. Independent representatives must therefore make their first declaration no later than July 30, 2006.

If you have not yet activated your user account and need assistance, contact the AMF support centre by e-mail at [email protected], by telephone at (418) 525-0311 or 1 866 526-0311, or by fax at (418) 647-0376.

The AMF together with the Financial Services Commission of Ontario launched the Complaint Reporting System on October 11, 2005. By using this Internet-based system, financial products and services companies can better fulfill their obligation to report complaints from consumers.