-
-
Digital transformation and technological innovations (pdf - 1 MB)
This link will open in a new windowUpdated on 21 November 2022The digital transformation of the financial sector is profound. Driven by increasingly powerful and sophisticated computers, software and computer networks, the transformation was already well underway in banking and payment services before the pandemic. There was already talk about open banking and the many digital services it might facilitate, such as aggregators, personal finance management apps, comparison and recommendation platforms, and new credit rating services. In the capital markets, robo-advisors were making headlines by offering mass market consumers access to portfolio management services. In insurance, plans were already in the works to distribute some products without a representative via digital spaces. In addition, two innovations were emerging that have led to changes in insurers’ practices: the sharing economy and telematics.
Please consult our issues paper on the impact of digital transformation and technological innovations on consumer of financial products and services
-
Updated Representations Guide – Knowing how to present yourself to clients (pdf - 2 MB)
This link will open in a new windowUpdated on 2 May 2022
The Representations Guide, formerly known as the Guide - Rules for business cards and other representations, has been updated. It contains the rules you must follow in order to comply with your obligations when communicating with clients.
