Complaint Reporting System (CRS)Firms have until July 30, 2021 to file their report

Insurance Deposit institutions Securities

Insurers must now file their complaint reports using the CCIR Annual Statement on Market Conduct no later than May 1 of each year.

Your declaration for the period from January 1 to June 30, 2021 must be filed via the Complaint Reporting System (CRS) This link will open in a new window between July 1 and July 30, 2021.

You will need your user code and password to log on. You can access the CRS at the following address: This link will open in a new window.

Even if your company has not received any complaints, you must still report this fact.

If you fail to comply with this requirement, we may impose administrative measures.

For assistance accessing the CRS, contact the Information Centre This link will open in a new window.

Reminder - Declaration dates
 Period from: Declaration:

 January 1 to June 30

 No later than July 30

 July 1 to December 31

 No later than January 30

Information Centre
Québec City: 418-525-0337
Montréal: 514-395-0337
Toll-free: 1 877-525-0337