Complaint Reporting System (CRS)Firms have until January 30, 2018 to file their report

Securities Deposit institutions Insurance

Your declaration for the period from July 1 to December 31, 2017 must be filed via the Complaint Reporting System (CRS) This link will open in a new window between January 1 and January 30, 2018.

You will need your user code and password to log on. You can access the CRS at the following address: This link will open in a new window.

Even if your company has not received any complaints, you must still report this fact.

If you fail to comply with this requirement, we may impose administrative measures.

For assistance accessing the CRS, contact the Information Centre.

Reminder - Declaration dates

Period from


January 1 to June 30

No later than July 30

July 1 to December 31

No later than January 30

Insurers must now file their complaint reports using the CCIR Annual Statement on Market Conduct no later than May 1 of each year. 

Information Centre
Québec City: 418-525-0337
Montréal: 514-395-0337
Toll-free: 1-877-525-0337
E-mail: [email protected]