Canadian securities regulators developing framework to strengthen Ombudsman for Banking Services and Investments


Vancouver and Toronto - The Canadian Securities Administrators (CSA) is developing a proposal for comment that contemplates providing the Ombudsman for Banking Services and Investments (OBSI) with the authority to make awards that are binding on firms.

CSA members continue to develop the proposal and anticipate issuing it for public comment in the coming year.

“The CSA’s contemplated framework aims to balance investors’ need for an accessible procedure with the need for fairness, proportionality and efficiency for all parties,” said Stan Magidson, CSA Chair and Chair and CEO of the Alberta Securities Commission.

OBSI’s mandate from the CSA as an independent dispute resolution service for investments has been in place since 2014. OBSI also serves a similar function for banking, having been approved as an External Complaints Body by the federal government.

The CSA, the council of the securities regulators of Canada’s provinces and territories, co-ordinates and harmonizes regulation for the Canadian capital markets.

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For media inquiries, please contact:

Andrea Ross
British Columbia Securities Commission
[email protected]

JP Vecsi
Ontario Securities Commission
[email protected]

Ilana Kelemen
Canadian Securities Administrators
[email protected]

For investor inquiries, please contact your local securities regulator This link will open in a new window.