Last update: July 7, 2020

Exams sessions

The exam sessions, which are currently on hold to limit the spread of COVID-19, will resume on July 6 in Montréal and on July 7 in Québec City, and will take place at different locations than the usual ones. Specials exams calendar is also temporarily available.

The temporary exams calendars are available and provides the dates and locations :

Candidates currently on the waiting list to take an exam will receive an examination notice in the coming days, along with the exam room instructions to be followed according to the public health recommendations.

The AMF has developed stringent guidelines to ensure the safety of candidates and its employees. Starting on July 2, all candidates will be able to register for exams according to the usual registration process, either via AMF E-Services or by submitting their registration documents by mail.

Times are subject to change; check your examination notice.

Extension of exam

The AMF will extend the validity of exams in insurance. All exams that expired after March 13, 2020 will now be valid until December 31, 2020.

The validity of training under the Life Licence Qualification Program (LLQP) that expired after March 13, 2020, will also be extended until December 31, 2020.

Information

Information request

The AMF maintains its service offering.

You can contact us using the AMF E-Services or by e-mail at centre.info@lautorite.qc.ca.

A technician from our Information Centre will contact you as soon as possible.

End of the Information

Probationary period before passing exams

Despite the resumption of exams, the temporary measure allowing candidates to complete their probationary period before passing their exams will remain in effect until the backlog caused by the suspension of exams is cleared and the AMF is able to offer the exam sessions as per usual.

In order to enable candidates to continue their qualification process in the sectors governed by the Act respecting the distribution of financial products and services, CQLR, c. D-9.2, the AMF allows, exceptionally, on a temporary basis and under certain conditions, candidates whose supervisors are representatives attached to a firm to complete their probationary period before passing their exams.

In addition, given the current circumstances, the AMF will be able to extend the duration of a trainee’s probationary certificate so that the trainee can continue to carry on activities as a trainee pending their registration for the exams and the issuance of their certificate. This extension may be granted on application by the firm to the AMF. 

Only supervisors who are representatives attached to a firm and satisfy the usual qualifications set out in the Regulation respecting the issuance and renewal of representatives’ certificates(pdf - 132 KB)This link will open in a new windowUpdated on 8 April 2020"regulation,renewal,issuance,representative, certificate,administrative,consolidated", CQLR, c. D-9.2, r. 7, will be eligible to supervise trainees wishing to benefit from this exceptional measure. Therefore, independent representatives and representatives of independent partnerships will not be eligible to supervise trainees under this measure.

The AMF will recognize this probationary period, if successfully completed, provided the candidate passes the prescribed exams before December 31, 2020. If a candidate fails to pass the exams, the probationary period will be cancelled, even if it had been successfully completed. The candidate will then no longer be eligible for this exceptional measure and will have to start the qualification process over by complying with the usual process and timeframes prescribed by regulation.

The AMF reminds candidates, their supervisors and the firms that ensure their compliance to be vigilant and adhere to the regulations that apply to the supervision of the probationary period and the acts that are authorized during the probationary period. In particular, given the exceptional situation caused by COVID-19, remote trainee supervision is possible; however, the appropriate steps must be taken to ensure that the trainee’s acts are adequately supervised. The supervisor is professionally liable when acting in this capacity and must rigorously meet the obligations set out in the Act respecting the distribution of financial products and services (CQLR, c. D-9.2) and its regulations.

Note that this measure is temporary. While it is in place, the AMF is evaluating, among other options, the possibility of offering exams on-line, in addition to preparing for the resumption of in-room exams, which will be announced when the recommendations issued by the government permit it.

For more information, refer to the Probationary period and Examinations page, the Probationary Period Guide (pdf - 1 MB)This link will open in a new windowUpdated on 15 November 2017guide, stagiaire, superviseur, and sections 44 to 50 of the Regulation respecting the issuance and renewal of representatives' certificates(pdf - 132 KB)This link will open in a new windowUpdated on 8 April 2020"regulation,renewal,issuance,representative, certificate,administrative,consolidated", CQLR, c. D-9.2, r. 7.

To benefit from this temporary, exceptional measure, the candidate must meet the usual eligibility criteria. In particular, he or she must:

  • satisfy the minimum qualifications in accordance with the Regulation respecting the issuance and renewal of representatives’ certificates, CQLR, c. D-9.2, r. 7, (the "Regulation"). Candidates in the damage insurance sector (or a class of this sector) or the claims adjustment sector must have completed exam preparation training with a registered firm.
  • have the right to hold employment in Québec and have the necessary authorizations.
  • not be in any of the situations set out in sections 219 and 220 of the Act respecting the distribution of financial products and services This link will open in a new window, CQLR, c. D-9.2.

More specifically, the candidate must:

  • be authorized to register for the AMF exams.
  • be supervised by a supervisor who meets the qualifications prescribed by the Regulation and who is a representative attached to a firm registered in the chosen sector.

To benefit from this exceptional measure, the firm and the chosen supervisor must:

  • apply for authorization of the probationary period on behalf of the candidate.
  • undertake to closely supervise the trainee during the entire probationary period and throughout the probationary certificate validity period (including its extension, if applicable) and ensure that the trainee carries on his or her activities only as permitted under the Act respecting the distribution of financial products and services (CQLR, c. D-9.2) and its regulations.

For firms with access to AMF E-Services:

  1. Under the Other application/request tab in E-Services, the firm must submit the following form: Application to complete the probationary period before passing the exams - exceptional measure (pdf - 264 KB)This link will open in a new windowUpdated on 8 June 2020Application to complete the probationary period before passing the exams
  2. The AMF will analyze the application and notify the firm via E-Services or by e-mail that it has 10 business days to apply for authorization of the probationary period via E-Services.

  3. 2. The firm must file an Application for authorization of probationary period within those 10 business days.

Note that an incomplete form may delay the processing of an application and even prevent the authorization of the requested probationary period start date.

For firms without access to AMF E-Services:

  1. The firm must submit an application by e-mail to qualification@lautorite.qc.ca for all candidates who wish to benefit from this measure.
  2. The AMF will analyze the application and notify the firm by e-mail that it can apply for the probationary period.

  3. The firm must submit the Application for authorization of probationary period, change in supervisor, extension of probationary certificate, add trainee’s vacation (pdf - 432 KB)This link will open in a new windowUpdated on June 1, 2020 form for the chosen sector within 20 business days.

This form must be sent by mail to the AMF at:

Autorité des marchés financiers
Place de la Cité, tour Cominar
2640, boulevard Laurier, 3e étage
Québec (Québec) G1V 5C1

Please note that to ensure the security of the payment information contained in the application, we only accept forms received by mail.

Given the current exceptional circumstances, the AMF will be able to extend the duration of a trainee’s probationary certificate, allowing the trainee to continue to carry on their trainee activities while they wait to register for the exams. This extension may be granted on application by the trainee’s firm to the AMF.

To benefit from this measure, the firm must complete the appropriate section of the Application to complete the probationary period before passing the exams - exceptional measure (pdf - 264 KB)This link will open in a new windowUpdated on 8 June 2020Application to complete the probationary period before passing the exams form.

Firms that have not applied to extend the probationary period in their initial application will be able to do so subsequently by completing and resubmitting the Application to complete the probationary period before passing the exams - exceptional measure (pdf - 264 KB)This link will open in a new windowUpdated on 8 June 2020Application to complete the probationary period before passing the exams form via E-Services under the Other application/request tab. Firms without access to E-Services must send in the form by e-mail to qualification@lautorite.qc.ca.

Change in supervisor

It is possible to apply for a change in supervisor during the probationary period and throughout its extension. Applications for a change in supervisor can be made via E-Services. Firms without access to E-Services must complete the Application for authorization of probationary period, change in supervisor, extension of probationary certificate, add trainee’s vacation (pdf - 432 KB)This link will open in a new windowUpdated on June 1, 2020 form and mail it in to the AMF.

Probationary period - additional measures

Trainees or supervisors under quarantine

The following options are available to you:

Interruption of probationary period

Contrary to usual practice, we will be accepting an interruption of more than four weeks

How to proceed: Notify the AMF of the interruption using the Application to cancel or interrupt probationary period (pdf - 105 KB)This link will open in a new windowUpdated on 1st June 2017 form and clearly explain the reasons for it.

Upon resuming the probationary period, please complete the Application for authorization of probationary period, change in supervisor, extension of probationary certificate, add trainee’s vacation (pdf - 432 KB)This link will open in a new windowUpdated on June 1, 2020 form, making sure to select the “Extension of probationary period” box, and submit it to us.

If the firm uses E-Services and it is no longer possible to submit an “Application for authorization of probationary period” form, please submit the completed form using an “Other application.”

No fees will be payable for these new applications.

Change in supervisor

If only the supervisor is under quarantine, we will accept applications for a change in supervisor free of charge.

  • If the new supervisor acts on behalf of the same firm or independent partnership as the original supervisor, the probationary period may proceed without interruption.
  • If the new supervisor does not work for the same firm or independent partnership as the original supervisor, to reduce the impact on the duration of the probationary period, we are allowing the trainee’s record to be transferred to the new firm after nominative information enabling client identification has been struck out or redacted. This will allow the new supervisor to take over supervision of the probationary period with a knowledge of the learning that was acquired with the original firm prior to the interruption.

In all cases, please use the Application for authorization of probationary period, change in supervisor, extension of probationary certificate, add trainee’s vacation (pdf - 432 KB)This link will open in a new windowUpdated on June 1, 2020 form.

If the firm uses E Services and it is no longer possible to submit an “Application for authorization of probationary period” form, please submit the completed form using an “Other application”.

Warning

Interruption of probationary period

It is up to firms to determine the number of weeks of suspension that is reasonable so that the continuity of the probationary period is not adversely affected. However, the AMF reserves the right to modify or cancel the probationary period if it considers the length of the interruption unreasonable.

No fees will be payable for this new application.

End of the warning

Remote supervision

Is it permissible to supervise a probationary period remotely?

In order to limit physical contact and thereby slow the spread of the virus, the government is asking everyone who can work remotely from home to do so. In light of this, the AMF is allowing trainees to be supervised remotely. However, since trainees’ and supervisors’ obligations are unchanged, remote supervision will have to be carried out in such a way as to enable all parties involved to continue to fulfil their obligations.

How to proceed:

You are reminded that the probationary period is an opportunity to incorporate, in a real but supervised setting, the knowledge and skills required to practise professionally, while ensuring that consumers are protected.

Specifically, the supervisor must supervise the trainee when he or she meets with clients or collects information from them, approve the products and services offered by the trainee before they are recommended to the client (for insurance of persons) or within 24 hours of the transaction (for damage insurance), ensure the products or services meet the client’s needs, enter this approval in the client record and countersign, if applicable, any proposal or form, including notices for purposes of policy replacement.

The AMF may, particularly during inspections, ask to see evidence of meetings with the trainee (in person or by telephone) as well as evidence that the supervisor reviewed the trainee’s work or supervised the collection of information. If the computer system allows it, the supervisor’s approval may be entered electronically in the client’s file. Alternatively, the transaction may be approved by means of a clear and detailed e-mail exchange, a conversation recorded between the trainee and the supervisor, or an electronic signature.

However, the supervisor must have reviewed the entire client file as well as the proposal recommended by the trainee. Regardless of the form the approval takes, a record of it must be entered in the client’s file and the approval must be accessible upon request.

In addition, at least once a week, the supervisor must evaluate and review the tasks carried out by the trainee. The supervisor may exercise closer supervision if he or she deems it necessary. Meetings may be held via teleconference, provided the supervisor is able to have access to the client files and assess the quality of the trainee's work. However, the AMF believes that supervision, to be effective, cannot rely solely on summaries of the trainee’s meetings with the supervisor.

The supervisor must open a file for each trainee and enter, in particular, the tasks the trainee carries out, a summary of the supervisor’s meetings with the trainee and notes concerning the trainee’s progress during the probationary period. Please note that the record must be retained for a five year period, from the successful completion of the probationary period or its abandonment, by the firm or independent partnership for which the supervisor works or by the supervisor, if serving as an independent representative.

Work performed by trainees

Difficulty in meeting new clients

Since meeting new clients during this time of social distancing is difficult, is it possible for the probationary period to be recognized if the trainee deals with practical cases prepared by the supervisor?

During the probationary period, the trainee must be able to assume responsibility for a variety of files in order to cover all the types of products in the sector or class of sectors concerned. The period must provide him or her with opportunities to develop hard and soft skills specific to the sector concerned, which means having contact with clients.

If you are in a situation where only scenarios can be proposed to the trainee, two options are available to you:

  1. You can suspend the probationary period until the situation is more conducive to learning.
  2. You can continue the probationary period, in which case the trainee will obtain a representative’s certificate that is subject to a strict supervision condition lasting the same length of time as the probationary period.

How to proceed:

  • Inform us in the “Supervisor’s recommendation related to representatives certificate” form that the probationary period consisted mostly of scenarios. If all other conditions are met and the recommendation is positive, we will issue a certificate to the trainee but subject to a strict supervision condition that will apply for the same length of time as the probationary period.
  • During the period of strict supervision, the supervisor will have to continue to enter in the trainee’s file the tasks performed by the trainee, a summary of meetings and any other notes concerning the trainee’s progress.
  • When this supervision condition expires, the supervisor will have to send us a new probationary period recommendation, at which time the trainee will receive a new certificate with no conditions attached.

Difficulty for the trainee in completing the 28-hour-per-week probationary period

  • To provide the trainee with every opportunity for quality learning, the probationary period for a sector may be staggered over a period of 18 weeks, provided that 336 hours are completed during that period.
  • For a probationary period relating to a class of sectors, the probationary period may be staggered over a period of 11 weeks, provided that 168 hours are completed during that period.

How to proceed:

  • No form needs be completed in order to notify the AMF.
  • However, the “Supervisor’s recommendation related to representative’s certificate” form that will be sent to us at the end of the extended probationary must clearly specify how the probationary period was staggered.

Transaction approvals and probationary period

Are the time limits for approving transactions or probationary periods unchanged?

Damage insurance

In damage insurance, the supervisor must review the trainee’s work and countersign this review in the client’s file on the next business day. The AMF is allowing reviews to be countersigned within five days following the transaction. The review may be countersigned electronically, in a clear e-mail exchange or in the transaction approved in a telephone recording kept in the file.

Probationary period recommendation

The supervisor may submit the “Supervisor’s recommendation related to representative’s certificate” form within 20 days following the end of the probationary period.


Exams -FAQ

Examinations format and administration

Can AMF examinations be administered on our premises under the supervision of an AMF employee or supervisor or filmed and supervised remotely by the AMF?

To ensure candidate and supervisor safety and the confidentiality of our exam questionnaires, this approach cannot be used for AMF examinations.

Can candidates take the exams electronically on their personal computers?

To ensure the confidentiality of our exam questionnaires, we cannot offer candidates the option of completing exams on-line from their homes. However, we are exploring a solution that we might implement if the situation persists.

Examination registration authorizations

Students are unable to receive transcripts from educational institutions that are closed and therefore cannot submit their “Application for examination registration authorization” form. What should I do?

Although examination sessions and registrations are suspended, the AMF is continuing to process applications for authorization to register for exams.

One of the documents needed to process these applications is the candidate’s transcript.

If you are unable to obtain your transcript, we will accept your diploma, instead, if you have it. If you can provide us with unofficial transcripts along with your diploma, that would be even better.

Exam preparation manuals

Is it now possible to order manuals from the AMF?

The AMF’s on-line order platform is back up and running, which means you can start using it again to order exam preparation manuals.

However, the current situation and limited staff on some work shifts mean that printing and order preparation times are longer than usual. Orders may therefore take more than business10 days to get to you. We appreciate your patience and understanding during these exceptionally challenging times.