Result of the commercial practices self-assessment - Insurers

Automobile insurance

Guide to compliance program and use of FCSA data (pdf - 606 KB)This link will open in a new windowUpdated on 12 March 2019Guide to compliance autodit program and use of FCSA data. The purpose of this Guide to Compliance Audit Program and Use of FCSA Data is to facilitate understanding of the compliance audit process by all users of the system. (English version available soon)

Damage insurance

Managing Climate Change Risk (pdf - 2 MB)This link will open in a new windowUpdated on 17 November 2011Findings of 2010 survey of property and casualty (P&C) insurers operating in Quebec This report presents the findings of a survey conducted among damage insurers operating in Québec on the impact of climate change.

Insurance of persons

Group disability insurance cross-sectional analysis report (pdf - 514 KB)This link will open in a new windowUpdated on 14 March 2019The Guideline sets out the AMF’s expectations for sound commercial practices, which are intended to ensure: FTC, which is a core component of the governance and corporate culture of insurers; that consumers have information allowing them to be properly informed and make enlightened decisions regarding a product, before, during and after the purchase of the product; that claims and complaints are examined diligently and settled fairly, using a procedure that is simple and accessible to claimants.

This report presents the results of the AMF intervention by communicating its overall findings and recommendations in this regards.