Insurance Deposit institutions Securities
Insurers must now file their complaint reports using the CCIR Annual Statement on Market Conduct no later than May 1 of each year.
Your declaration for the period from July 1 to December 31, 2019 must be filed via the Complaint Reporting System (CRS) between January 1 and January 30, 2020.
You will need your user code and password to log on. You can access the CRS at the following address: www.srp-crs.ca.
Even if your company has not received any complaints, you must still report this fact.
If you fail to comply with this requirement, we may impose administrative measures.
For assistance accessing the CRS, contact the Information Centre.
January 1 to June 30
No later than July 30
July 1 to December 31
No later than January 30
Québec City: 418-525-0337
Toll-free: 1 877-525-0337