Insurance Deposit institutions Securities

Insurers must now file their complaint reports using the CCIR Annual Statement on Market Conduct no later than May 1 of each year.

Your declaration for the period from July 1 to December 31, 2018 must be filed via the Complaint Reporting System (CRS) between January 1 and January 30, 2019.

You will need your user code and password to log on. You can access the CRS at the following address:

Even if your company has not received any complaints This link will open in a new window, you must still report this fact.

If you fail to comply with this requirement This link will open in a new window, we may impose administrative measures.

For assistance accessing the CRS, contact the Information Centre This link will open in a new window.

Reminder - Declaration dates
 Period from: Declaration:

 January 1 to June 30

 No later than July 30

 July 1 to December 31

 No later than January 30

Information Centre
Québec City: 418-525-0337
Montréal: 514-395-0337
Toll-free: 1 877-525-0337