Insurers must now file their complaint reports using the CCIR Annual Statement on Market Conduct no later than May 1 of each year.

Your declaration for the period from January 1 to June 30, 2017 must be filed via the Complaint Reporting System (CRS) between July 1 and July 30, 2017.

You will need your user code and password to log on. You can access the CRS at the following address:

Even if your company has not received any complaints, you must still report this fact.

If you fail to comply with this requirement, we may impose administrative measures.

For assistance accessing the CRS, contact the Information Centre.



Period coveredDeclaration period
January 1 to June 30July 1 to July 30, 11:59 p.m.
July 1 to December 31January 1 to January 30, 11:59 p.m.

Information Centre
Québec City: 418 525-0337 
Montréal: 514 395-0337
Toll-free: 1 877 525-0337