Somebody has managed to obtain an important piece of your personal information such as a password, your date of birth, your credit card number, or your SIN? Here are a few tips to help you avoid problems.

Beware of anyone who tries to help you protect your personal information.

For example:

  • You receive an e-mail asking you to validate your identity by providing personal information.

    Never respond to e-mails, text messages or phone calls asking you for personal information, for whatever reason. If you accidentally open such an e-mail or text message, don’t click on any hyperlinks it may contain or open attached files.

  • You receive an e-mail, phone call or text message from someone claiming to work for the AMF, a financial institution, Revenu Québec or another organization who offers to help you with a case of fraud.

    Don’t give the person any personal information. Instead, call the institution or organization at an official phone number (not the one provided by the unknown individual).

    You’re asked to act fast to protect yourself from fraud? Before doing anything, think it over. Make sure you’re dealing with a legitimate institution.

  • Someone offers to protect your computer by accessing it remotely in order to install updates, antiviruses and other required systems.

    Never give a stranger remote access to your computer.

  • Someone offers to provide you with a new SIN for a fee.

    Say no! Service Canada This link will open in a new window does not issue new SINs following personal data leaks.

You’re concerned about the theft of personal information at Desjardins?

How can I know if my personal information at Desjardins was stolen?

If your personal information was stolen, you should have received a letter confirming it from Desjardins before mid-July and inviting you to sign up for a credit score monitoring program.

Should I be worried about the theft of my personal information?

Ill-intentioned people could use your personal information to commit fraud. While that’s not very reassuring, there are some things you can do to reduce the risk of fraud.

How can I reduce the risk of fraud?

Follow Desjardins’ instructions to sign up for free Equifax credit monitoring for five years. Your report will be monitored for unusual activity. Signing up for the service is in your interest as this is additional protection to what Desjardins now offers.

Need assistance or don’t have access to the Internet? Call 1-800-CAISSES or go to your caisse.

What should I do if I get an unsolicited e-mail, text message or phone call regarding my personal information?

Don’t answer or act on it. Neither Desjardins nor any other financial institution will e-mail, text or phone you to update or assist you in updating your file.

Scammers will use every trick in the book to gain access to your accounts and get hold of additional personal information. If it’s a phone call, promptly end it.

If it’s an email or text message asking for personal information, don’t click on any hyperlinks or files it may contain and delete the message.

In case of doubt, call Desjardins at 1-800-CAISSES or go to your caisse.

Be vigilant!

Signing up for a credit report monitoring service activates an alert system, but is not an absolute guarantee against fraud.

  • Keep an eye on your bank and credit card statements and any new invoices you receive in the mail. Immediately report any suspicious activity to your financial institution. If required, ask for the cancellation of your credit cards or the issuing of new pieces of identification.
  • Strengthen your passwords.
  • Check your credit reports from the main credit bureaus (Equifax This link will open in a new window and TransUnion This link will open in a new window) regularly to see whether they contain errors.
  • You could also ask the main credit bureaus to place a fraud alert on your file (an extra fee may be charged). A fraud alert lets lenders know that they should pay special attention to credit applications involving you and that they must confirm your identity before approving any applications.
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