According to applicable regulations, firms registered with the Autorité des marchés financiers (AMF) that offer financial services must have a mechanism for examining complaints and resolving disputes.

Consumers who feel they have been wronged can use this mechanism to file a complaint against the firm with which they did business or against the representative who sold them or recommended a financial product.

Do you have a dispute with a representative or firm that offered you financial services or products? Do you believe you have suffered financial harm or been the subject of wrongdoing? You can file a complaint, in writing, with the firm concerned.
 
To help you with this process, please complete the form provided to this effect.

Please note that filing a complaint with the AMF does not interrupt the prescriptive period for civil remedies.

In addition, the AMF does not pay monetary compensation associated with consumer claims, except in cases covered by the Fonds d’indemnisation des services financiers.

Complaint process

When a firm receives your complaint, it must:

  • Send you an acknowledgment of receipt;
  • Examine your complaint fairly;
  • Send you its final position, in writing.

If you are still not satisfied, you may ask the firm to send your complaint file to the AMF using the Form to Request the Transfer of a File to the AMF (pdf - 52 KB)This link will open in a new window.

After examining the complaint file, the AMF will determine whether it is appropriate to offer its dispute resolution services and may then recommend mediation, if deemed appropriate.
It should be noted that the parties must agree to participate in the process and that the AMF has no power to compel or force a settlement.