The AMF offers exam preparation manuals for each competency in claims adjustment.

The following tables list the sets of exam preparation manuals recommended for each competency evaluated.

Personal-lines claims adjustment

CodeDescription of competencyManuals

05-115

Integrate into practice the general principles of law applicable to damage insurance and the rules governing the activities of claims adjusters

A-135

05-511

Settle personal property insurance claims based on the client's coverage

F-511
Available in French only

05-512

Settle personal-lines and commercial-lines automobile insurance claims based on the client's coverage

F-512
Available in French only

Commercial-lines claims adjustment

CodeDescription of competencyManuals

05-115

Integrate into practice the general principles of law applicable to damage insurance and the rules governing the activities of claims adjusters

A-135

05-512

Settle personal-lines and commercial-lines automobile insurance claims based on the client's coverage

F-512
Available in French only

05-513

Settle commercial-lines property and civil liability insurance claims based on the client's coverage

F-513
Available in French only

Claims adjustment – Full sector

CodeDescription of competencyManuals

05-115

Integrate into practice the general principles of law applicable to damage insurance and the rules governing the activities of claims adjusters

A-135

05-511

Settle personal property insurance claims based on the client’s coverage

F-511
Available in French only

05-512

Settle personal-lines and commercial-lines automobile insurance claims based on the client’s coverage

F-512
Available in French only

05-513

Settle commercial-lines property and civil liability insurance claims based on the client’s coverage

F-513
  Available in French only  

Information about available manuals

How to obtain exam preparation manuals

Claims adjustment manuals can be ordered from the AMF's site for the on-line sale of manuals This link will open in a new window.

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Make sure you have received your manual before you sign up for an exam.

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If you don't have a credit card, you can pay by cash, debit, money order or certified cheque at the AMF's offices.

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AMF staff will make your order on-line for you. No manuals will be provided on-site.

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The AMF's offices are open Monday to Friday, 8:30 a.m. to 5:00 p.m.

Québec City
Place de la Cité, tour Cominar
2640, boulevard Laurier, 3rd floor
Québec (Québec) G1V 5C1

Montréal
800, rue du Square-Victoria, 22nd floor
C.P. 246, Tour de la Bourse
Montréal (Québec) H4Z 1G3

Payment method

The following payment methods are accepted.

On the AMF's site for the on-line sale of manuals This link will open in a new window:

  • Credit card

At the AMF's offices:

  • Debit card
  • Money order
  • Certified cheque

Prices

Delivery time

For orders delivered in Québec, please allow up to 10 working days from the date we receive your payment.

For more information about AMF exam preparation manuals, please contact the Information Centre.

Case studies

Case studies are only available in French. Please see the Études de cas page for more details.